Customer Support: Articles

Step-by-step instructional articles to help you resolve issues you may encounter when using ProAPOD software programs. If not, please contact us.

1. General:

How to enable macros
Macros MUST always been enabled for ProAPOD's toolbar commands, data computations and user forms to operate correctly.

How to display our toolbar (Excel 7 and newer)
Our customized toolbar MUST be displayed and used to perform all functions in ProAPOD each time you open the program.

How to set the Save format in Excel 7 and newer
If prompted, save ProAPOD projects as an Excel 97-2003 Workbook and ignore any alert that suggests some functions may not work properly.

NOTE: The first three steps (above) are combined into one article. Read article

How to grant yourself file permission (Vista and newer)
You MUST grant yourself "permission" to work with the ProAPOD program folder in order to save your projects. You can resolve in less than three minutes.

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2. Emailing reports:

To email a report(s) requires a third-party software program that converts to PDF. A free program you might consider is PDFCreator (opens in a new window).

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3. Other (maybe) Issues

Can't Locate Our File on Your Computer?

Use your computer's "search" command to locate it. Here is the list of our three .exe file names you must search for.

  • AGENT 6: ProAPOD_basic.exe
  • EXECUTIVE 10: ProAPOD_cfa.exe
  • UPGRADE: ProAPOD_b2cupgrade.exe

Printing Multiple Pages?

This is typically because you printed from Excel's toolbar and not our toolbar. You MUST always use the Print command on our toolbar. We have provided a screenshot for your convenience: Print command (screenshot)....

4. MAC

ProAPOD can only be installed and run on a partitioned portion of your MAC hard drive that contains both Windows and Excel. Here are several ways others suggest how to partition your hard drive (free and not-free). ProAPOD has not verified either method, however, and recommends that you discuss it with a MAC technician.

  1. "BootCamp" (free). The Boot Camp utility is included with Mac OS X and can be found in the Utilities folder within the Applications folder. The links below provide additional insight (link opens in a new window):
  2. Related Discussions. Other sites discovered on the web on this subject are provided below (links open in a new window):